How Can we Help You ?
Go to My Account > Orders and click on the order number to review the status of your order along with the tracking information.
Read our Shipping FAQs for delivery related info and timelines.
You can directly cancel an order that has been recently placed by navigating to My Account > Orders
If the order status has got processed further then it's not possible to directly cancel it. We suggest you to contact us.
If the order is in transit then it's not possible to cancel it and If it is rejected at the time of delivery, then we will refund you once the product reaches back to us in case of prepaid orders.
We usually process and dispatch all orders within 1 business day and the standard delivery time is 1-3 business days for Delhi-NCR or 3-5 days for the rest of India.
(working days exclude National Holidays and Sundays).
The delivery timelines shared above are based on the average timelines of all our previous orders history and you are most likely to receive it within that timeline. We do our best to expedite the shipping for all orders, however, it's possible that occasional delays may sometimes happen on a case to case basis.
Please note that nutrabay.com is not liable for any shipping delays, or loss of any kind resulting from unforeseen and uncontrollable circumstances, such as recipient was unavailable or un-contactable, incorrectly addressed orders, weather conditions and so on. We will try our best to notify customers of the delay in such situations.
We always do our best to expedite the shipping for all orders, however, it’s possible in some rare occasions that shipment delay may happen. Shipping delays may also happen due to unforeseen and uncontrollable circumstances, such as: recipient unavailable or un-contactable, incorrectly addressed orders, weather conditions, and so on. We will try our best to notify customers of the delay in such situations.
You can find tracking link by navigating to My Account > Orders.
The tracking link will be available only when the order is about to dispatch and shipment is created with the courier company.
We have partnered with various shipment providers including but not limited to Delhivery, BlueDart and Ecom Express for local delivery to various pin codes in India.
We service over 20,000 Pincodes all over India which caters to majority of the population and areas of the country.
Pincode serviceability may update from time to time and maybe different for Prepaid and Pay on delivery methods based on availability.
In case your Pincode is not serviceable, then our website will automatically block you from placing your order after you add your Pincode at checkout.
We charge ₹50 on orders below ₹350 and offer free shipping on all orders above ₹350.
We currently ship only within India and not to any international location.