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HELP CENTER

What’s the status of my order?

Go to My Account > Orders and click on the order number to review the status of your order along with the tracking information..


How can I cancel an order after placing it?

You can directly cancel an order that has been recently placed by navigating to My Account > Orders

If the order has further processed and is in transit then it’s not possible to directly cancel it. If it is rejected at the time of delivery, then we will refund you once the product reaches back to us in case of prepaid orders.


How long does it take to ship the orders?

We usually process and dispatch all orders within 1 business day and the standard delivery time is 1-3 working days for Delhi-NCR or 3-5 business days for the rest of India.

(Business days exclude National Holidays and Sundays)


What happens of my order get’s delayed?

We always do our best to expedite the shipping for all orders, however, it’s possible in some rare occasions that shipment delay may happen. Shipping delays may also happen due to unforeseen and uncontrollable circumstances, such as: recipient unavailable or un-contactable, incorrectly addressed orders, weather conditions and so on. We will try our best to notify customers of the delay in such situations.


How can I track my order?

You can find tracking link by navigating to My Account > Orders. 

The tracking link will be available only when the order is about to dispatch and shipment is created with the courier company.


How do you ship the orders?

We have partnered with various shipment providers including but not limited to Delhivery, BlueDart and Ecom Express for local delivery to various pin codes in India.


Which locations or Pincodes do you deliver to?

We service over 20,000 Pincodes all over India which caters to majority of the population and areas of the country.

Pincode serviceability may update from time to time and may be different for Prepaid and Pay on delivery methods based on availability.  

In case your Pincode is not serviceable, then our website will automatically block you from placing your order after you add your Pincode at checkout.


What are the delivery charges at nutrabay.com?

We charge ₹50 on orders below ₹300 and offer free shipping on all orders above ₹300.


What countries do you ship to?

We currently ship within India only and not to any international location.

What Payment Options are accepted at Nutrabay?

Pre-Paid: Credit Cards, Debit Cards, Net Banking, Mobile Wallets, UPI  and EMI.

Pay On Delivery: Pay using cash at your doorstep or digitally with SMS pay link. The Maximum limit for availing this service is ₹15,000. For orders of value more than that, we advise you to pay by using a pre-paid method. This option is subject to pin code serviceability.


Does Nutrabay.com save my Credit or Debit Card information?

Nutrabay.com never stores your credit or debit card information. Your card information is securely processed with our payment gateway partners, which have a highly secured and trusted connection.


Are the Prices Inclusive of Taxes on the website?

Yes, the prices for all the products listed on the website are inclusive of all the taxes.


What is a promo coupon?

To give you the best deals around, we occasionally issue promo coupons. It is a simple code which can be applied to get discounts.


Can I club two coupons in one purchase?

Multiple coupons cannot be applied at the same time. 

What are the cases where we accept a Return, Refund or Replacement?

We would be happy to issue Return, Refunds or Replacements within 7 days of order delivery for the following cases: Wrong Item Delivered, Transport Related Damage, Ordered Item Unavailable or Order Undeliverable.

To be eligible for it, your item must be unused, unopened and in the same condition that you received it in. It must also be in the original packaging.

Note: Freebie items are strictly non returnable, non refundable and non replaceable.


What happens if I receive a fake product?

Please be informed that at Nutrabay.com, we do not have any 3rd party sellers. 

This means that 100% of the products listed on our website are fulfilled directly by us in our own warehouse only. Due to this, We/You do not have to rely on anyone else for sending an authentic product.

Since all the products are fulfilled & delivered by Nutrabay.com only, and we are the official, authorised and certified distributor/seller of all the brands that we sell, there is no possibility of you receiving a fake product.

If you need help with authenticity verification, it can be done by directly contacting the brand customer care and sharing product images/batch number.

Click here to learn more about authenticity


 What happens if the product is close to expiry?

We usually keep the freshest of all stocks here as we receive new stocks on a weekly basis from most brands / official importers, so you should not worry about receiving a near expiry product.

For products that have more than 18 months of shelf life, 4 months or less remaining is considered as “near expiry” and for products that have 12 months to 18 months of shelf life, 2 months or less remaining is considered as “near expiry”.

We may occasionally sell products that are close to expiry on special offers or in “clearance sale” section, however, the expiry date will be clearly mentioned in such cases if the product is “near expiry”.


What happens if the product is damaged during transportation?

In rare cases of transport damage,

  • If you found the carton box damaged / tampered or without the NUTRABAY branded tape, please reject it at delivery (including prepaid orders) and contact us and we will resolve the matter.
  • For all claims related to receiving a damaged product, we advise you to share a video evidence of unboxing and the issue. We may not be able to entertain claims of a damaged product being received without a video proof at the time of unboxing.

What happens if I got a notification that my order was marked as delivered, but I never received it?

In an extremely rare and unlikely scenario like this, we require you to inform us within 2 days of receiving the notification of order being complete so that we can take necessary action with the courier / delivery person and resolve the case.


How will my refund be processed once I return an item?

If you have paid using a prepaid method for payment then we will reverse the payment in the same account that you paid from.

In case of Cash or Bank Deposits as modes of payment, we will ask you for your bank details and transfer the money digitally.


How long does it take to process refunds?

We issue refunds within 3 business days on our end post approval of the refund. Your bank can take up to 7 business days to process and reflect it once initiated on our end.

Links to other policies: Security Policy, Privacy Policy