FitClub (Loyalty Program) FAQs

What is FitClub? Do I need to pay to join?

What are the FitClub membership levels, benefits, and how do I upgrade?

How long is my FitClub membership valid?

What are NB Coins and how do I earn them?

How can I use NB Coins? How much discount can I get?

When do NB Coins expire and how can I check my balance?

What happens to my NB Coins if I cancel or return an order?

Why isn't my FitClub level upgrading or my NB Coin balance updating?

Will I earn NB Coins on offline store purchases?