FitClub (Loyalty Program) FAQs

What is FitClub?

Do I need to pay for the FitClub membership?

What are the benefits that I get as a FitClub member?

What are the FitClub membership levels?

How can I upgrade my FitClub membership level?

What is the validity of my FitClub membership and membership level?

What is NB Coin?

Will my NB Coins expire?

How can I earn more NB Coins with FitClub?

Can I combine NB Coin discount with other offers?

How much discount can I get using NB Coins?

Will I earn any NB Coins if I cancel my order?

What will happen to the NB Coins redeemed as a discount if I cancel my order?

Will I earn any NB Coins if I return my order?

What will happen to the NB Coins redeemed as a discount if I return my order?

How can I check my NB Coins balance?

Why is my level not upgrading even after reaching the goal?

Why is my NB Coin balance not updating after placing an order?

Why did I get less NB Coins?

Will I earn NB Coins on offline store orders as well?