Returns, Refunds & Cancellation FAQs

Can I cancel my order after it has been shipped?

How can I cancel my order before it is shipped?

I received a damaged item, wrong product or missing units. What should I do?

Which products or categories are not eligible for return?

I just cancelled my order. When will I receive my refund?

Will I get a full refund if I cancel my order?

Are there any cancellation charges?

How do I return an item?

How do I click images for the returns?

I have created a return request. When will pickup happen?

What conditions must be met for a return to be accepted?

What happens after I return an item?

What checks happen during the return quality inspection (QC)?

What refund methods are available?

When will I receive my refund?

How do I check my return or refund status?

Can I replace/exchange my product instead of returning it?

How long do I have to request a return after delivery?

Can I return only one item from a multi-item order?

How should I pack the item for return pickup?

Can I change my pickup address after raising a return request?

Why did the pickup of my product fail?

Why has my return request been declined?